EasyGo Cabs

Deleting Your Easy Go Cabs Account:

We understand that there may come a time when you no longer need to use the Easy Go Cabs app. This information will guide you through deleting your account and what to expect during the process.

What Happens When You Delete Your Account

  • Account Deactivation: Your account will be deactivated, meaning you won't be able to use it to book rides or access any Easy Go Cabs services.
  • Data Deletion: We will delete your personal information associated with the account such as name, email address, phone number, payment information, and past ride history. There may be a short delay in complete data deletion due to technical limitations.

Important Notes

  • Retention for Legal Reasons: In some cases, we may be required to retain certain information for legal or regulatory reasons.
  • Driver Information: If you were also a registered driver, you will need to go through a separate deactivation process.
  • Refunds: Any pending refunds associated with your account will still be processed even after deletion.

How to Delete Your Account

  1. Open the Easy Go Cabs app and log in to your account.
  2. Navigate to the "Settings" or "Account" section of the app.
  3. Look for a section titled "Delete Account" or similar.
  4. Follow on-screen instructions to confirm account deletion.

Contact Us

If you have questions or encounter issues while deleting your account, please contact Easy Go Cabs customer support at +91-7668-800-800 or email us at support@easygocabs.com.

Cancellation and Returns

You may cancel the booking 24 hours prior to the time of journey, without any cancellation charges for all services. If cancellation is requested within 24 hours of pickup time, the following rules apply:

  1. Multi Day Trip: Charge for the first day will be deducted from the total amount.
  2. Single Day Trip / Airport Transfer: No refund will be issued.
  3. Airport Transfer: No cancellation charges if cancelled at least 2 hours prior to pickup time.

Refunds

If eligible for refunds based on the Cancellation and Returns policy, the refund will be remitted within 5–7 working days. For assistance, contact us at +91-7668-800-800.